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Support
Stroom is great, but there will be times when you need support. When things go wrong, you need access to people who not only understand the issue but can fix it for you in a timely manner.
Our Support Plans
Stroom is great, but there will be times when you need support. When things go wrong, you need access to people who not only understand the issue but can fix it for you in a timely manner.
STANDARD
ENHANCED
Support Coverage
UK Business Hours
24 hour x 7 days x 365 days per year
Response Times
Critical: 4 Hours
L2: 1 Working Day
L3: 2 Working Days
Critical: 2 Hours
L2: 4 Hours
L3: 1 Day
Support Method
Web
Web and Telephone
Maximum Number of Incidents Per Year
Unlimited
Unlimited
Emergency Patches
No
Yes
Stroomworks Community Edition And Other Stroom Variants
Not using Stroomworks Professional?
No problem – Stroomworks can provide custom support for your enterprise!
Contact us for further information and to request a quote.
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